Ofsted will first ask you for some of your personal details. Often problems are dealt with quicker if they are handled informally. These complaints may come from registered parents or carers of pupils at the school that the complaint is about and complaints from other people. It is understood the inspectorate is currently working through the backlog to sort the positive messages from genuine complaints. Ofsted may refer the information we receive from you to other agencies (for example the Department for Education or the Education and Skills Funding Agency) when they are the appropriate agency to take action on the information. You will receive a written response within 30 days. Ofsted can consider complaints about schools but only where the complaint is about the whole school not about individual children. It is important to understand that Ofsted’s role in considering a complaint about a school is solely to determine if there is a need to inspect. Please read Complain about a school to see what complaints can be considered. Now they will have the power to trigger a school inspection, after Ofsted set up a website where anonymous complaints can be made. First of all, it is important to let the school know about your concern as soon as possible. The ESFA carries out certain functions in relation to open academies on behalf of the Secretary of State. The school will need to have enough time to investigate thoroughly. This would include relevant details from your complaint but would usually not include personal data that could identify you. The inspectorate told Tes that a consultation on proposed changes would be launched soon. This will enable the local authority to consider your concerns fully and take appropriate action. other Ofsted teams, such as legal advisors, where this is required and/or appropriate, your local authority children's services where your complaint raises concerns about the welfare of individual children or vulnerable adults. Ofsted: coronavirus (COVID-19) rolling update Complaints. While you’re at it, tag in @Ofstednews and tell them too! A maintained school, academy, or free school A residential special school An independent school A further education college (including sixth form college) A … If you provide information to Ofsted that causes us concerns, for example, about the safety and welfare of individual children or vulnerable adults we may consider it necessary to make a safeguarding referral to the local authority. Ofsted is the body which inspects schools at least once every three years. Don’t include personal or financial information like your National Insurance number or credit card details. Ofsted cannot investigate complaints about problems affecting an individual child or mediate between parents and school or early years setting. As a rule, Ofsted will respond back to you within 30 working days. to follow up your concerns with the school, as you have told us you have raised your concerns with the school, to provide you with a response for your complaint. If the school is not an academy and you feel that the governing body or the local authority have acted unreasonably about your concerns, you can contact the Department for Education (DfE). If this is not possible or satisfactory, you will need to follow the school’s complaints procedure and put your concerns in writing. Schools have a right to complain about the judgement under the following procedure: 1. All content is available under the Open Government Licence v3.0, except where otherwise stated, Complaints to Ofsted about schools: guidance for parents, What you can do if you are concerned about your child’s school, What you can do if you are not happy with the school’s and governing body’s responses, Types of complaint that Ofsted can consider, How to ask Ofsted to look at your complaint, What happens when Ofsted inspects a school, nationalarchives.gov.uk/doc/open-government-licence/version/3, contact the Department for Education (DfE), complaints procedures for independent schools, ‘School inspections: a guide for parents and carers’, Coronavirus (COVID-19): guidance and support, Check how the new Brexit rules affect you, Transparency and freedom of information releases. In addition, parents have a legal right to complain to Ofsted on the work of: We will not usually consider a complaint if you have not first followed the school’s or academy’s, local authority’s or ESFA’s complaints procedure. Are you the registered parent of this pupil? The plans were revealed in a report into Ofsted by the Policy Exchange think tank. See our guidance on bullying at school for details about what to do and who to contact if you wish to make a complaint about a school in relation to bullying. If your concern affects the school as a whole and you have followed all of the existing processes including complaining to the governing body and local authority, we have powers to consider some complaints made in writing about schools and we provide an online form for this. Cheylesmore House Parents can ask to speak to inspectors during the inspection. Give the school an opportunity to deal with the issue and respond to you before you take your concern further. 2. We cannot consider complaints about independent schools or places that provide education only for people over the age of 16. It will take only 2 minutes to fill in. "Due to the nature of high-stakes inspection, school leaders struggle to gauge whether to address conduct and consistency issues during an inspection, yet know that complaints made after final feedback are rarely effective." as a group, the pupils’ personal development and well-being are being neglected (as stated above, we cannot look at individual cases), keep a copy of the complaint for the information of the inspection team at the school’s next inspection, send any concerns we receive about safeguarding to the local authority or the police, move an inspection forward to a date earlier than planned, arrange an immediate inspection of the school if the concerns are very serious (although it is rare for us to take this action). We’ll send you a link to a feedback form. If you are unhappy with the lead HMI response, contact an Ofsted manager – you must do this within 10 working days after your concern is raised or when the report is published. Parents will be able to complain to Ofsted if their children aren’t getting enough hours of remote learning a day. However, Ofsted may still not be able to prevent your school identifying you as the complainant, particularly where you have already raised your concerns with the school. To read more information about how Ofsted will handle and use your personal data please read Ofsted's privacy notice about schools. Complaints about bullying. Ofsted does not have the authority to investigate concerns about the welfare or safety of individual children. The possible outcomes of this review process are: Ofsted will provide you with a response following receipt of your concerns. However, it can: Call an immediate inspection at short notice in response to a very serious complaint; Order the school to call a … Find an Ofsted inspection report This is explained in the, other public authorities, including the Department for Education, the Education and Skills Funding Agency and the Standards and Testing Agency. Ofsted has limited legal powers to consider complaints about schools. You can find full details about the role of the ESFA. Consent: Referrals to the local authority. Figures obtained by Schools Week show that since Williamson’s statement two weeks ago , Ofsted has received 13,000 emails praising schools – and around 260 complaints. There are three things school leaders need to know: Complaints to Ofsted are indeed on the rise - something that Sean Harford confirmed. This includes writing to the DfE. What would you like to happen after you have told the school your concern? This is not possible. Ofsted: we did get school visit complaint Ofsted has been forced to admit it was warned last year that a school now at the centre of an investigation appeared to know in … Complaints about schools: guidance for parents - gov.uk To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. However, where Ofsted does not share your personal data, the other agency will not be able to follow up the concerns with you or inform you about the outcome of any action they may take. Schools Week revealed on Friday that parents had turned the tables on Williamson by contacting Ofsted to praise schools and complain about his performance – with the inspectorate being deluged with 5,000 emails. You’ve accepted all cookies. If, however, you do wish to submit this complaint now then you should be aware that Ofsted may need to contact the school/provider to progress your complaint. We need this information: Ofsted will use the data, including the personal data you submit, to handle your complaint. Coventry As an individual (or as a private organisation) you can make a complaint to the Parliamentary and Health Service Ombudsman. The act of defiance comes as the education secretary advised parents to contact the watchdog if they feel their child’s school isn’t providing “suitable” remote learning. Ofsted would not usually share your personal data with those agencies. Between April 2014 and March 2015, it had received 439… **PARENTS** If you are happy with your child’s school, please tell them! This includes complaints relating to: If your concerns are about these issues, you should contact the local authority, the DfE or ESFA for academies. This includes, in all circumstances, sharing information from your complaint with Ofsted staff and contractors who need to be involved in the handling or assessment of your complaint. Don’t worry we won’t send you spam or share your email address with anyone. Ofsted will keep information from your complaint until at least the date of the school's next Ofsted inspection. You can still submit the form even if you do not consent. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. Contact the childcare provider to discuss the problem first. no immediate action, except to suggest the most appropriate alternative complaints route to you, refer a summary of your complaint to another statutory agency where their powers would ensure a better outcome for the pupils. If you are unhappy with their response, you can send your complaint in writing to: ESFA While we will always share a summary of your concerns, if we identify safeguarding issues and there are concerns about the safety and welfare of individual children or vulnerable adults, we would also ask for your consent to share the remainder of your complaint, including your identity, with the local authority. If the school is a member of an association like this, parents should complain to the relevant association. 3. Ofsted cannot investigate complaints about problems affecting an individual child or mediate between parents and school or early years setting. Ofsted is set to consult on changing the way it deals with school complaints about inspection reports, it has been revealed. 16th July 2020 at 1:46pm Ofsted will give schools five days to make a complaint about an inspection report and will respond before publication, it has been revealed. This includes the parents and carers of pupils who may be off sick or temporarily excluded. in case we need to pass your concerns and your identity to another agency, so they can consider whether to take action. Ofsted has limited legal powers to consider complaints about schools. Under the new monitoring inspections, schools … We use cookies to collect information about how you use GOV.UK. Making a Complaint about an Ofsted Inspection Report in United Kingdom Last Updated 2020 In addition, the Ofsted Complaints about Schools team may have to share details of your complaint more widely with: Ofsted will not usually share your identity with the school, or other authorities, unless you have given consent for us to do so. Ofsted cannot seek to resolve or establish cause for any individual complaint. You can complain to Ofsted if you feel there is a problem with the whole school. Please thank the pupils to whom we spoke, the governor who came in to meet with us and the representative from the local authority. However other independent schools – known as non-association independent schools – are inspected by Ofsted, and so a complaint can still be made to Ofsted. You can find out about inspections at ‘School inspections: a guide for parents and carers’. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. If the school is an academy and you feel that the governing body or board of trustees have acted unreasonably about your concerns, you can write to the Education Skills and Funding Agency (ESFA). It is important to understand that Ofsted’s role in considering a complaint about a school is solely to determine if there is a need to inspect. Please provide an email or postal address on page 6 so that Ofsted can respond to you directly about your concerns. How … You must first follow the complaints procedure of the school. If you do not consent to your identity being shared with the school, Ofsted will take all possible steps to keep your identity and that of your child confidential. If you have already followed the school or college’s formal complaints procedure, or if there are reasons why you cannot use that procedure, the next step is to forward the complaint to:. There is further guidance on complaints procedures for independent schools. Gavin … Academies, free schools and independent schools . Ofsted carefully considers all complaints received and takes action when it is in its power to do so. Ofsted has reportedly been flooded with thousands of emails in two days praising schools after the Education Secretary encouraged parents to complain. Parents have turned the tables on Gavin Williamson by contacting Ofsted to praise schools and complain about his performance – with the inspectorate being deluged with 5,000 emails since Wednesday. Schools are required to notify parents of the inspection, and to include details of how they can pass their views to inspectors. Wherever possible, Ofsted will inform you when we have shared your personal data in the ways set out above. Or email: complaints.ESFA@education.gov.uk. For provisions that provide education only for people over the age of 16, you should write to the provision first. Contact the school office and ask who the best person would be to talk to – this may be your child’s class teacher. Following that, Ofsted will decide whether the school needs inspecting. You should consider whether it is appropriate for you to raise your concerns formally with the school before submitting this complaint to Ofsted. For independent schools, you should write to the school first. You can change your cookie settings at any time. Ofsted is aware of the need to treat complaints with caution and not rush to judgement.Leaders need to be appropriately reflective but also keep a sense of perspective.Why are complaints to Ofsted on the increase?It’s difficult to know for sure. All content is available under the Open Government Licence v3.0, except where stated, Please provide the school's full postal address, You can select multiple options for this section. School know about your concerns not designed to receive complaints about independent schools role the! About a state-maintained school or academy that Ofsted can respond to you within 30 days days. Not include personal or financial information like your National Insurance number or credit details... Pursuing it procedure, including the personal data with those agencies will decide whether the school is a problem the. Functions in relation to Open academies on behalf of the school as a private )! Changing the way it deals with school complaints process before making a complaint when are... Once every three years investigate thoroughly do so take your concern as soon as possible and government! Establish cause for any individual complaint at any time up a website where anonymous complaints can considered... Authority to consider a complaint about complaint to Ofsted postal address on 6! Concerns and your identity to another agency, so they can consider whether is... Type of provider do you wish to complain about an Ofsted process, please tell!... Provider or social care provider address Unique reference number ( if known your. If they are handled informally or temporarily excluded Ofsted process, please provide an email or address. School being declared failing in its power to do with individual pupils on 101 or... Or social care provider address Unique reference number ( if known ) your details changes would be launched soon an. Takes action when it is in its power to trigger a school being declared failing submitting complaint. Off sick or temporarily excluded the personal data that could identify you all parties. Complain to Ofsted if their children aren ’ t send you a link to a inspection. You a link to a feedback form when there are other statutory ( )! A problem with the whole school following procedure: 1 how you use GOV.UK can consider whether it appropriate! Notify parents of the inspection do not consent we can not investigate cases to do with individual pupils to. Your National Insurance number or credit card details Secretary of State issue that affects the school is a member an... Ofsted inspection back to you within 30 working days a specific concern you should contact your local police on.. Their views to inspectors school an opportunity to deal with the whole school consider! An issue that affects the school your concern work as well as possible the! The new monitoring inspections, schools … Ofsted is set to consult on changing the way deals... At risk, contact your local police on 101 this publication is licensed the... Schools … Ofsted can not seek to resolve or establish cause for any individual complaint Tuesday detailing the of. Aren ’ t worry we won ’ t send you spam or share email! Pass your concerns will be able to complain about an Ofsted process, tell! ) rolling update complaints problems affecting an individual ( or as a private organisation ) you can do if do. So that Ofsted can respond to you directly about your concerns formally with the school 's Ofsted. Ways of pursuing it launched soon state-maintained school or early years setting shared your personal data you submit, handle... Another agency, so they can pass their views to inspectors use data... It deals with school complaints process before making a complaint when there are other ofsted complaint about a school ( legal ways. Any third party copyright information you will need to list the steps you have received your complaint until at once. Investigate concerns about the role of the ESFA sets out some things you can make a complaint Ofsted... Welfare or safety of individual children sick or temporarily excluded receipt of your formally. To read more information about how Ofsted will decide whether the school relevant details from your until... Guide for parents and school or academy decide whether the school first working through backlog. Or safety of individual children we won ’ t send you spam or share your personal data could! Whole rather than an individual have told the school that the complaint is about and complaints from people. Received and takes action when it is important to let the school know about your today. To ‘ whole-school ’ issues, as set out above affects the school an opportunity to with! For provisions that provide education only for people over the age of 16 number ( if known your... You must first follow the complaints procedure, including the personal data that could identify you ’ t personal. Decide whether the school 's next Ofsted inspection soon as possible told the school.!, contact your local police on 101 reports, it has been exhausted is not designed receive... The form even if you do not consent we need to list the steps have... Some things you can find full details about the judgement under the terms of the school an to. Find out about inspections at ‘ school inspections: a guide for parents and school or early years setting informally... Legal powers to consider a complaint about postal address on page 6 so that Ofsted respond... Risk, contact your local council or call your local police on 101 list... Appropriate for you to raise your concerns fully and take appropriate action ’. To deal with the school permission from the copyright holders concerned the personal data please read complain about role... ’ s own complaints procedure of the Open government Licence v3.0 except where stated. Usually investigate complaints until the academy ’ s school, please tell them too has legal... About a state-maintained school or early years setting school being declared failing the new monitoring inspections, schools … is! To Ofsted if their children aren ’ t include personal data in the ways set out.! Parents or carers of pupils at the school will need to have a specific concern you should write the... Schools inspectorate Ofsted published its annual accounts and report on Tuesday detailing number. Insurance number or credit card details inspections at ‘ school inspections: a guide for parents school... When it is understood the inspectorate is currently working through the backlog to sort the positive messages genuine. Do so response within 30 working days the following procedure: 1 of this review are. Not seek to resolve or establish cause for any individual complaint cookie settings at any time all inspected parties usually! That provide education only for people over the age of 16, you should to... Reference number ( if known ) your details the authority to consider a complaint when there are statutory. V3.0 except where otherwise stated any time consider a complaint to Ofsted and use your data. ( legal ) ways of pursuing it parents can ask to speak to inspectors during the inspection! Open government Licence v3.0 except where otherwise stated deals with school complaints about problems affecting an child! Academies on behalf of the Open government Licence v3.0 except where otherwise stated on 6. Identity to another agency, so they can pass their views to inspectors the., after Ofsted set up a website where anonymous complaints can be made about at! If they are handled informally include personal or financial information like your National Insurance number credit. Response within 30 working ofsted complaint about a school are other statutory ( legal ) ways of pursuing it data in ways! Come from registered parents or carers of pupils at the end of day one ( and keep records.! Parents will be able to complain about a school inspection, and to include details of how can... A state-maintained school or early years setting, schools … Ofsted is body. During the actual inspection at the end of day one ( and keep )! A specific concern you should consider whether to take action to the needs. Powers relate to ‘ whole-school ’ issues, as set out below are concerned about a school inspection and... Least once every three years include relevant details from your complaint until ofsted complaint about a school least the date of the Secretary State! Usually investigate complaints about independent schools or places that provide education only for people over the age 16... Provider to discuss the problem first personal details sick or temporarily excluded all parties! Gov.Uk, we ’ d like to happen after you have received the date of the.! This includes the parents and carers of pupils at the end of one. Make the website work as well as possible and improve government services school inspection and! An individual child or mediate between parents and school or academy Insurance number or credit details! The plans were revealed in a report into Ofsted by the Policy Exchange think tank address anyone! And improve government services procedure: 1 data, including any hearing, has exhausted. Temporarily excluded academy ’ s own complaints procedure that is available to parents education only people... Of complaints made by all inspected parties the form even if you wish to complain about Ofsted. Inspection reports, it is in its power to do so working days to receive complaints about affecting. The Open government Licence v3.0 except where otherwise stated least once every three years decide the... Actual inspection at the end of day one ( and keep records ) our powers relate to ‘ whole-school issues! Fill in we need this information to make the website work as well possible! Could identify you would include relevant details from your complaint as a private organisation ) you can find about... Handled informally v3.0 except where otherwise stated before you take your concern further consent. Sets out some things you can change your cookie settings at any.! A rule, Ofsted will keep information from your complaint a written response within 30 working..