So for example if your date of birth is 9th March 1967 then your customer number would start 090367 followed by up to 4 numbers. You'll need the relevant administration privileges to change a telephone number on your Bankline profile. Cora our digital assistant will help with your query and connect you to the right team. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. If you've forgotten your Customer ID, please contact your Bankline administrator. This is your date of birth (DDMMYY) followed by your unique identification number. To view or cancel a Direct Debit: Select 'Payments' from the left hand menu. Find out how to contact my service team. Call: 0800 161 5157. Bankline support during the coronavirus (Covid-19) outbreak. Where users are working from home, please make sure their mobile number is up to date in the 'User details' section on Bankline. They can also amend your Bankline roles and privileges. Just click the 'Chat now' button that appears on your Bankline pages or click below to start a chat: Cora, our digital assistant, will answer your question or connect you to an adviser. This is the person who looks after Bankline in your organisation. Business customers. Making it as easy as possible for you to get in touch with us. The quickest way to get in touch with us is via webchat. Our webchat team can help with your Bankline queries. Overseas: +44 126 850 8020. If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries. Is this the right number for me? Bankline Mobile is a secure mobile app from NatWest that complements our Bankline service, letting you make payments on the go and stay on top of your finances. If you're outside the UK, call: +44 0126 850 2401 . Bankline is our enhanced digital banking service. Jersey: 01534 282850 From abroad: +44 1534 282850 Guernsey: 01481 703860 From abroad: +44 1481 703860 Isle of Man: 01624 637190 From abroad: +44 1624 637190 Gibraltar: 200 77737 From abroad: 00350 200 77737 Lines are open Monday to Friday 9am - 5pm except public holidays. Updating users' contact numbers for home working and other security If you're a current Bankline customer and need support, the quickest way to get in touch is by starting a chat with us. Text Relay UK: 18001 0345 300 4108. You can find it here. There are multiple methods to contact Natwest. See how we can help. If you're thinking about applying for Bankline you can find out more on this page. You can find the latest guidance and support for your business on our dedicated coronavirus support hub. You can then choose from 'Domestic Direct Debit Claims' or 'EUR Direct Debit Claims', this opens a list of accounts. Log onto the Confirmation.com website and select NatWest as the responding bank. Cora, our digital assistant, will answer your question or connect you to an adviser. NatWest Business Contact Us page will provide you with all the numbers you require to get in touch with us here at NatWest. Get in touch with us and access a range of help and support materials. Overseas: +44 161 933 7239. Credit cards (24 hours a day) UK: 0800 161 5153. Calls may be recorded. You can contact them on 0345 300 8483 Lines are open 7am to 8pm Monday to Friday, including bank holidays. If you've forgotten or don't know your User ID, please contact your Bankline administrator. Commercial companies will typically have: Over ten employees; A relationship manager; Turnover of over £2m per year; A Bankline profile . Log in to NatWest Online Banking ... You can use your customer number or your card number. Select the User ID whose telephone number you want to update. Text Relay UK: 18001 0345 300 4108. Call us on: 0345 6002230. Or get in touch 24/7 via the 'Chat now' button. 8am to 6pm, Monday to Friday. Post: NatWest Bank Plc. Only individuals who have authorised access to NatWest Bankline should proceed beyond this point. Introducing a new online service for clubs, charities and societies to manage their accounts online. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108, If you're calling from outside the UK: +44 1268 502 128. If you're calling from outside the UK: +44 1268 502 128. Here are the numbers you need: Current accounts (Lines are open 24/7) UK: 0333 202 3330. Your Bankline administrator is the person in your business who sets up and looks after other Bankline users. Jersey: 01534 282961 From abroad: +44 1534 282961 Guernsey: 01481 703845 From abroad: +44 1481 703845 Isle of Man: 01624 697741 From abroad: +44 1624 697741 Gibraltar: 200 14400 From abroad: 00350 200 14400 Lines are open Monday to Friday 9am - 5pm except public holidays. Not a Bankline customer? ... Migration from RBS Bankline to NatWest Updating users' contact numbers for home working and other security advice Contact us; Legal info; 1 Hardman Boulevard. For help with more complex Bankline queries, you can contact the Bankline … WARNING – If you receive a phone call from someone claiming to be the bank and you think it's fraudulent, don't dial the Security Helpline using the same telephone that received the suspicious call. Calls may be recorded. Choose from one of the following: Applying for Online BankingUsing an Activation CodeYour Customer NumberRe-setting your PIN and Password Manchester. Are you looking for Online Banking? Lines are open Monday to Friday, 8am to 6pm. Daily payment limit of £20,000 applies to Telephone Banking and you must be aged 16 or over. NatWest Group customer contacts. The cost of your call will depend on: whether you are using a landline or mobile phonethe digits the number you are dialling starts withthe tariff being Lines are open Monday to Friday, 8am to 6pm. Select 'Direct Debits'. This will open the 'Make payments' screen. If in doubt, call the Bankline helpdesk. If you've received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 03457 888 444 (24 hours, 7 days a week) When calling from abroad please dial +44 3457 888 444 Lines are open Monday to Friday, 8am to 6pm. Due to the coronavirus outbreak more Bankline users are working from home. Customers with hearing and speech impairments can use Relay UK Service to contact us. If you've got a 10-digit 'Customer Number' that's made up of your date of birth and four more digits, you need Online Banking, rather than Bankline. Contact the NatWest Home Insurance team on: 0345 246 0449 Lines are open Mon–Fri 8am-8pm, Sat 9am–5pm, bank holidays 9am-5pm (excluding Christmas … To find out more or to apply for Bankline, call our team on: 9am to 5pm, Monday to Friday. Fees may apply. Relay UK: 18001 0800 161 5157. Cora our digital assistant will help with your query and connect you to the right team. If you've got a 10-digit 'Customer Number' that's made up of your date of birth and four more digits, you need Online Banking, rather than Bankline. Need help? Visit the government scheme page for information about government-backed loans, including eligibility and how to apply. 0345 300 4108 +44 1268 502128 (outside the UK) Lines open 8am to 6pm, Monday to Friday. Our Support Centre is full of helpful information including contact details, answers to common questions and support on banking security. If you don't know who your administrator is and you need to access Bankline urgently, click Chat now and ask to speak to an adviser. Everything you need to stay safe and secure online. Help identifying your Bankline administrator. If you're unsure who this is, please contact your relationship team, and they'll point you in the right direction. What email address should I send requests and queries to? Be among the first to join our pilot programme. The Bankline Helpdesk. Here are the steps to follow: Go to Administration and then click 'Manage users'. Contact your usual customer service team. Customer number. If you've forgotten your Customer ID, please contact your Bankline administrator or check with another Bankline user in your business. For mobile payments, you must be aged 16 or over and there is a maximum of 5 payments totaling £1,000 per day for paying someone new. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. For more complex queries, you can call the Bankline helpdesk on: 0345 300 4108 advice. Why can't I see 'Payments' or 'Administration' on Bankline? Please remember that when you call, we’ll ask you some security questions to confirm your identity. Calls may be recorded. Your customer number, given to you when you signed up for Online Banking, is your date of birth (ddmmyy) followed by your unique number which identifies you to the bank. M3 3AQ Fax: 0345 301 2512. In these details, you will be able to find Natwest’s phone number, Natwest’s address, Natwest’s email as well as Facebook, Twitter and other social networks that Natwest may be subscribed to. Firstly, Natwest has to include a set of contact details on its website and in the terms and conditions. Looking for support with Business Banking account queries or other services? Calls may be recorded. Our lines are open 24 hours a … Copyright © National Westminster Bank plc 2021, Lending options if your business has been affected by Coronavirus, Switching to a Natwest Business bank account, Coronavirus Large Business Interruption Loan, Repayment holiday on existing business loans, Understanding your Coronavirus Business Interruption Loan, Bonds, guarantees and standby letters of credit, Get your business off the ground and moving, Coronavirus Bounce Back Loan Scheme (BBLS), Coronavirus Business Interruption Loan Scheme (CBILS). 8am to 6pm, Monday to Friday. If you're calling from outside the UK: +44 1268 502 128. They can help if you 're locked out of Bankline, need a new Smartcard or card reader. NatWest Online Banking is easy, secure and lets you do all the things you need to do to manage your money online. Email faxination: +443453012512@fax.rbs.com. +44 1268 502 128 (outside the UK) 18001 0345 300 4108 Relay UK. Send a separate fax per request. Timings based on NatWest data from 2019. It's now even more important that we have up to date contact details for users, so that we can contact them if we need to. Are you looking for Online Banking? Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. Attach the request as a PDF document. Support Centre | NatWest Business Available on selected iOS and Android devices. What are the standard Bankline fees and payment charges? Find out if Bankline can help your business. Call the Bankline helpdesk on: 0345 300 4108. Or get in touch 24/7 via the 'Chat now' button. Cora our digital assistant will help with your question and connect you to the right team. The Bankline Helpdesk can’t support with general account queries, for that you’ll need to contact your service team. Bankline is available to NatWest business current account customers. 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